At Steel Power Shelving, we offer the opportunity for customers to secure high-demand products through our pre-order service. This policy outlines the terms and conditions related to pre-ordering products with us.

Definition of Pre-Order:

A pre-order means that the product is not currently in stock but is available for purchase. By pre-ordering, you can secure the product in advance, even before it arrives at our warehouse.

Estimated Arrival Dates:

Pre-order items will be clearly marked as "PRE ORDER" in the item description, along with an estimated date of arrival. These estimated dates are approximate and are provided to us by third-party entities such as distributors, shipping companies, or the brand itself.

No Guaranteed Arrival Date:

Please be aware that estimated arrival dates cannot be guaranteed. Numerous factors beyond our control, such as shipping delays, manufacturing issues, or other unforeseen circumstances, may affect these dates. If your order is time-sensitive, we recommend considering items that are in stock and ready for immediate shipment.

Notification of Changes:

In the event that the expected date of arrival for your pre-ordered item changes, we will promptly inform you of any updates or adjustments to the timeline. Your satisfaction is important to us, and we aim to keep you well-informed throughout the pre-order process.

Shipping of Pre-Order Items:

Once the pre-ordered item arrives at our warehouse, we will make every effort to ship it to you within 24 hours. Rest assured, we prioritize the swift delivery of pre-order items to our customers as soon as they become available.

Order Consolidation:

If your order includes multiple items, and any one of them is a pre-order item, please note that we will not ship your entire order until all items are in stock. This is an important consideration when placing orders. If you have other items you wish to receive promptly, we recommend placing separate orders—one for the pre-order item(s) and another for items that are in stock.

Contact Us for Assistance:

Should you have any questions or require assistance with pre-ordering, please do not hesitate to reach out to us. Our dedicated team is ready to assist you. You can contact us at 07 3807 2316 or via email at admin@steelpowergroup.com.au before finalizing your order to inquire about shipping quotes or seek further information.

We appreciate your understanding and trust in Steel Power Shelving when it comes to pre-ordering products. We are committed to providing the best service possible and ensuring that you have access to the products you desire.