Shipping and Delivery:

At Steel Power Shelving, we are committed to providing a smooth and efficient shipping and delivery process for our valued customers. Please review our delivery policy to understand our procedures and expectations. Deliveries are only made to the ground floor or entrance; carrying items upstairs or inside requires an additional fee.

Order Processing Time:

We make every effort to process and dispatch your orders promptly. Our standard turnaround time for order fulfillment is 3-7 business days from the date of order placement. Please note that this timeframe does not include pre-order items.

During peak trading times, season launches, or sale periods, there may be occasional delays in order processing. We appreciate your patience during these times.

Express Shipping Option:

For customers in need of urgent delivery, we offer an Express Shipping option. Selecting Express Shipping will prioritize your order, with a typical turnaround time of 1-2 days for order preparation. The standard shipping rates for Express Shipping apply.

Shipping Locations:

We offer shipping services to a wide range of locations, including but not limited to the Gold Coast, Brisbane City, Sunshine Coast, Sydney, Melbourne, and more. We are committed to ensuring that your orders reach you, no matter where you are.

Order Tracking:

Once your order has been fulfilled and dispatched, you will receive an email confirmation containing comprehensive tracking details or delivery confirmation. This will enable you to monitor the progress of your shipment until it reaches your doorstep.

Address Verification:

To ensure successful delivery, please double-check that your shipping address is accurate during checkout. Unfortunately, we cannot assume responsibility for deliveries to incorrect addresses, and any additional costs associated with redelivery will be the responsibility of the customer.

Third-Party Delivery Times:

Please be aware that for orders using third-party delivery services, we cannot guarantee specific delivery times. Third-party delivery times may vary and are subject to their own terms and conditions. While we make every effort to ensure a smooth handoff to third-party couriers, we cannot promise or control their delivery schedules.

In-Store Collection Option:

For local customers or those who prefer to collect their orders in person, we offer a convenient Free In-Store Collection service. You will be notified via email when your order is ready for collection. Upon pickup, please present a copy of your order confirmation (screenshot or invoice number starting with #) as proof of purchase.

Shipping Costs:

At Steel Power Shelving, we strive to provide competitive shipping rates. We absorb shipping costs wherever possible to make the process as affordable as we can for our customers. If you have any inquiries about shipping rates or need a shipping quote, please feel free to contact us at 07 3807 2316 or email us at admin@steelpowergroup.com.au before placing your order.

Transportation Packaging

While we guarantee the highest standards in packaging, the third-party carrier is responsible for the transportation of your order. Minor damages during transit typically do not affect product usage. Should any issues arise upon receipt, please contact our customer support promptly. We deeply appreciate your understanding.

We are dedicated to delivering your orders in a timely and efficient manner while ensuring the highest level of customer satisfaction. If you have any further questions or require assistance regarding our delivery policy, please do not hesitate to reach out to us.

Thank you for choosing Steel Power Shelving for your shopping needs.