Privacy Policy

Steel Power Shelving Pty Ltd
ABN: 25 655 838 734
Website: https://steelpowershelving.com.au/
Last Updated: 22 October 2026

1. Introduction

At Steel Power Shelving Pty Ltd ("Steel Power Shelving", "we", "us", or "our"), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit our website, purchase our products, request a quotation, contact our team, or use our services.

We aim to handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

We may collect personal information necessary to provide our products and services, including:

Personal and Contact Information

• Full name

• Email address

• Telephone number

• Billing and delivery addresses

• Company name and ABN, where applicable

Order and Transaction Information

• Products purchased or requested

• Order history and transaction records

• Payment status and payment method

• Delivery instructions and preferences

• Refund, return and warranty information

Website and Technical Information

• IP address

• Browser type and device information

• Website activity and browsing behaviour

• Cookies and similar tracking technologies

• Referral sources and website interaction data

Customer Service Information

• Enquiries and correspondence

• Product reviews and feedback

• Photographs or videos voluntarily provided for warranty or after-sales support

• Bulk order enquiries, project specifications and installation requirements

Payment transactions may be processed through secure third-party payment providers. We do not generally receive or store your full payment card details.

3. How We Collect Information

We collect personal information when you:

• Visit or browse our website.

• Place an order or make a purchase.

• Request a quotation or submit a bulk order enquiry.

• Contact us via email, telephone, website forms or social media.

• Subscribe to promotional communications.

• Request delivery, installation or after-sales assistance.

• Submit product reviews or customer feedback.

We may also collect certain information automatically through cookies, analytics tools and other website technologies.

Where reasonably necessary, we may receive information from payment providers, delivery partners, e-commerce platforms or other service providers involved in fulfilling your order.

4. How We Use Your Information

We may use your personal information for the following purposes:

Order Processing and Fulfilment

To process purchases, confirm payments, issue invoices, prepare orders and arrange deliveries.

Customer Service

To respond to enquiries, provide product information, prepare quotations and manage after-sales support.

Delivery and Installation

To coordinate delivery schedules, provide estimated arrival times, contact customers regarding deliveries and arrange installation services where requested.

Warranty and Returns

To assess warranty claims, process returns, arrange replacements and resolve product-related concerns.

Business Operations

To maintain business records, manage accounts, prevent fraud and comply with applicable legal obligations.

Website Improvement

To understand how customers use our website, improve website functionality and enhance our products and services.

Marketing and Promotions

To send promotional offers, product updates, newsletters and information about our services where permitted by law.

You may unsubscribe from marketing emails at any time by using the unsubscribe link provided or contacting us directly.

We will not use your personal information for unrelated purposes unless permitted or required by law.

5. Sharing Your Personal Information

We do not sell your personal contact information to third-party data brokers.

We may share personal information with trusted third parties where reasonably necessary to operate our business, including:

• E-commerce providers: Shopify and related service providers used to operate our online store.

• Payment providers: Financial institutions and payment processing services used to complete transactions.

• Delivery providers: Courier companies, freight carriers and delivery personnel responsible for transporting orders.

• Installation contractors: Authorised technicians or contractors assisting with delivery, installation or after-sales services.

• Technology providers: Website hosting, customer service, IT support, analytics and communication providers.

• Advertising partners: Marketing and advertising platforms, where permitted by applicable law and relevant privacy settings.

• Regulatory authorities: Government agencies, courts or other authorities where disclosure is required or authorised by law.

We endeavour to share only the information reasonably necessary for the relevant service or purpose.

6. Shopify and Third-Party Services

Our website operates using the Shopify e-commerce platform.

Shopify and integrated third-party service providers may process certain personal information to facilitate online shopping, payment processing, website functionality, analytics and related services.

These providers may maintain their own privacy policies and information-handling practices.

For more information about Shopify's privacy practices, please visit:

https://www.shopify.com/legal/privacy

We encourage customers to review the privacy policies of third-party providers when using their services.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience.

These technologies may be used to:

• Maintain shopping cart functionality.

• Remember website preferences.

• Support website security.

• Analyse website traffic and performance.

• Understand customer interactions.

• Measure advertising effectiveness.

• Deliver relevant marketing content where permitted.

Some cookies are essential for website functionality, while others support analytics, personalisation and advertising.

You can manage or disable cookies through your browser settings and, where available, through our website's privacy preference controls.

Please note that disabling certain cookies may affect website functionality.

8. Marketing Communications

We may contact customers about special offers, product launches, promotional campaigns and other relevant business updates, subject to applicable Australian marketing and privacy laws.

Marketing communications may be delivered through email, SMS or other appropriate channels where permitted.

You may opt out of marketing communications at any time by:

• Clicking the unsubscribe link in a promotional email.

• Following the opt-out instructions in an SMS, where provided.

• Contacting us at admin@steelpowergroup.com.au.

Opting out of marketing communications will not prevent us from sending essential order confirmations, delivery updates or other transactional messages.

9. Overseas Disclosure and Data Processing

Some third-party technology, e-commerce, payment, analytics or marketing providers we use may operate or process personal information outside Australia.

As a result, personal information may be disclosed to overseas service providers where necessary for our business operations.

Where applicable, we take reasonable steps to ensure overseas disclosures are handled consistently with Australian privacy requirements.

The countries involved may vary depending on the relevant service providers and their data-processing arrangements.

10. Data Security

We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.

These measures may include:

• Secure e-commerce and payment processing systems.

• Restricted access to customer information.

• Appropriate website and account security controls.

• Internal procedures for handling customer information.

• Use of reputable service providers.

Although we take reasonable precautions, no method of internet transmission or electronic storage is completely secure.

We cannot guarantee absolute security but remain committed to maintaining appropriate safeguards.

11. Data Retention

We retain personal information for as long as reasonably necessary to:

• Complete orders and provide requested services.

• Maintain transaction and accounting records.

• Respond to customer service enquiries.

• Process warranty or return claims.

• Meet applicable legal, taxation and regulatory obligations.

• Resolve disputes and protect legitimate business interests.

When personal information is no longer required, we take reasonable steps to securely delete or de-identify it, unless continued retention is required or authorised by law.

12. Accessing and Correcting Personal Information

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or outdated.

To make a request, please contact:

Email: admin@steelpowergroup.com.au

Phone: 07 3879 0357

We may need to verify your identity before processing a request to protect your personal information.

We will review and respond to requests within a reasonable period and in accordance with applicable Australian privacy laws.

Where access or correction cannot be provided, we will explain the reasons where required by law.

13. Children's Privacy

Our website and products are primarily intended for general consumers and businesses and are not specifically directed towards children.

We do not knowingly seek to collect personal information from children where doing so would be inappropriate or unlawful.

If you believe a child has provided personal information to us without appropriate authorisation, please contact us so we can review the matter.

14. Third-Party Websites

Our website may contain links to external websites or services.

We are not responsible for the privacy practices, security or content of websites operated by third parties.

We recommend reviewing the applicable privacy policies before providing personal information to external websites.

15. Privacy Complaints

If you have concerns about how we collect, use, store or disclose your personal information, please contact us in writing.

Email: admin@steelpowergroup.com.au

Please include sufficient details about your concern so our team can investigate the matter.

We will review your complaint and aim to provide a response within 30 days. If additional time is required, we will endeavour to keep you informed.

If you are dissatisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

OAIC Website: https://www.oaic.gov.au/

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, website functionality, service providers or applicable legal requirements.

Any updates will be published on this page with a revised "Last Updated" date.

We encourage customers to review this Privacy Policy from time to time.

Where required by law, we will provide additional notice or obtain consent for material changes to our information-handling practices.

17. Contact Information

For questions, privacy enquiries, information access requests or complaints, please contact:

Steel Power Shelving Pty Ltd
ABN: 25 655 838 734

QLD — Brisbane
Unit A4, 142 Sherbrooke Rd
Willawong QLD 4110
Phone: 07 3879 0357 / 0466 787 593

NSW — Sydney
Unit 2, 11 Newton Rd
Wetherill Park NSW 2164
Phone: 02 9823 9703 / 0483 750 499

Email: admin@steelpowergroup.com.au
Website: https://steelpowershelving.com.au/