After-Sales Request
Please complete the after-sales questionnaire using the link below.
Before submitting, ensure you have carefully reviewed all applicable policies.
How to submit your request
- Review all relevant policies listed on this page.
- Prepare your order number and clear photos or videos of the issue.
- Submit the after-sales questionnaire via the link below.
Please retain all packaging until your case is fully resolved. Packaging photos may be required for assessment, especially for delivery-related issues.
Policies
Requests submitted outside the applicable policy conditions or without sufficient evidence may not be eligible for further processing.
What information should I prepare?
Your order number, item details, and clear photos or videos showing the issue. If delivery damage is involved, photos of the outer packaging are required.
When will my request be reviewed?
All after-sales requests are reviewed within 1–2 business day after submission. Requests with incomplete information or insufficient evidence may require additional time.