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Frequently Asked Questions

Product Information +
Can multiple shelving units be placed together? +

Yes. Multiple shelving units can be placed side-by-side to create a larger storage system.

Do I need to anchor the shelving? +

No. Our shelving is designed to stand independently. However, for commercial use or heavy loading, anchoring is recommended for additional safety.

Can I install wheels on the shelving? +

No. Our shelving systems are designed as freestanding storage units and are not intended for wheel installation.

Will the shelving rust? +

Our shelving is powder-coated for durability and corrosion resistance. Under normal indoor conditions, rust should not be an issue.

Can I add extra shelves? +

Most shelving units allow additional shelf levels to be added. Please contact us to confirm compatibility with your specific model.

Are shelf heights adjustable? +

Yes. Shelf levels can be adjusted to suit items of different sizes and storage requirements.

What is the difference between Heavy Duty and Light Duty shelving? +

Heavy Duty shelving is made from thicker steel and offers a higher load capacity, making it ideal for warehouses, garages, workshops, and commercial storage. Light Duty shelving is designed for lighter household and office storage applications.

How much weight can each shelf hold? +

Load capacities vary depending on the model. Please refer to the product specifications on each product page. Weight ratings apply to evenly distributed loads.

Assembly & Installation +
Is the shelving easy to assemble? +

Yes. Our shelving units are designed for easy assembly. We provide detailed assembly instructions as well as step-by-step video guides to help you through the installation process. Most customers can assemble their shelving using basic tools and no prior experience.For assembly instructions and videos, please visit:
Assembly Instructions & Videos

Do you provide assembly instructions? +

Yes. Assembly instructions are included with the product. Installation videos are also available for selected models.
For assembly instructions and videos, please visit:Assembly Instructions & Videos

Do you offer installation services? +

Yes. Installation services are available in selected Brisbane, Gold Coast or Sunshine Coast areas. Please contact us for availability and pricing.

What tools are required for assembly? +

Most shelving units only require basic hand tools. Specific requirements may vary depending on the model.

Can I assemble the shelving by myself? +

Yes. Most shelving units can be assembled by one person, although assistance may be helpful for larger units.

Missing Parts & Spare Parts +
I cannot find the bolts and nuts. Were they missing? +

In most cases, the bolts and nuts are not missing. To prevent loss during transport, they are often packed inside shelving components, uprights, beams, or packaging compartments. Please fully unpack and inspect all packaging materials before reporting missing parts.

What should I do if parts are missing? +

Please check all packaging materials and components carefully. If parts are still missing, contact us with your order number and photos of the received items.

How do I know if parts are actually missing? +

Many parts are packed inside beams, uprights, shelf panels, or protective packaging. We recommend thoroughly checking all packaging before contacting us.

Will replacement parts be supplied free of charge? +

Yes. If the missing parts are confirmed to be due to a packing or shipping error, replacement parts will be supplied at no cost.

How long does it take to receive replacement parts? +

Replacement parts are typically dispatched within 1–3 business days for Brisbane customers and 3–10 business days for other locations.

Can I purchase spare parts? +

Yes. Selected spare parts are available for purchase. Please contact us with your product details.

Can I purchase individual shelf panels, beams, or uprights? +

Yes. Selected components can be purchased separately. Please provide your order number or product photos so we can confirm compatibility.

Are your shelving parts compatible with other brands? +

No. Different brands use different dimensions and designs. We cannot guarantee compatibility with shelving purchased from other suppliers.

Can I purchase parts for an older shelving unit? +

We may be able to supply parts for current and recent models, subject to availability.

Delivery & Shipping +
Do you deliver Australia-wide? +

Yes. We deliver throughout Australia.

How long does delivery take? +

Brisbane, Gold Coast, and Sunshine Coast deliveries typically take 1–5 business days. Interstate and regional deliveries generally take 5–14 business days.

Will I be notified before delivery? +

Yes. Our drivers typically contact customers before arrival.

Can I choose a specific delivery time? +

We cannot guarantee exact delivery times, but we will provide an estimated delivery window whenever possible.

Do you deliver upstairs? +

Standard delivery is to ground-floor access only. Additional charges may apply for stairs or difficult access.

Do you offer weekend deliveries? +

Weekend delivery may be available in selected areas. Please contact us to confirm availability.

Can I pick up my order? +

Yes. Pick-up is available from our Brisbane warehouse during trading hours.

Do you deliver to business addresses? +

Yes. We regularly deliver to warehouses, offices, schools, workshops, retail stores, and commercial premises.

Warranty & Returns +
Do your products come with a warranty? +

Yes. Warranty coverage varies by product. Please refer to the relevant product page for details.

What should I do if my item arrives damaged? +

Please contact us as soon as possible with photos of the damage, packaging, and shipping label so we can investigate and assist.

What should I do if my order arrives incomplete? +

Please contact us with your order number and photos of the received items. We will investigate and arrange any necessary replacement parts or products.

Can I return my order? +

Returns may be accepted in accordance with our Returns Policy. Items must generally be unused and returned in their original packaging.For full details, please refer to our Returns Policy:Returns Policy

What if I change my mind after purchasing? +

Please refer to our Returns Policy for the eligibility requirements and conditions relating to change-of-mind returns. For full details, please refer to our Returns Policy:Returns Policy

Business & Commercial Customers +
Can you provide quotations for bulk orders? +

Yes. Please send us the products required, quantities, and delivery location, and we will provide a customised quotation.

Do you offer trade discounts? +

Yes. Additional discounts may be available for bulk purchases and commercial projects. Contact our sales team for pricing.

Can I open a business account? +

Yes. We welcome trade, commercial, educational, and government customers.

Can you help design a warehouse storage layout? +

Yes. Our team can recommend suitable shelving configurations based on your available space, storage requirements, and workflow.

Are your prices GST inclusive? +

Yes. All prices displayed on our website include GST, and a Tax Invoice is provided with every purchase.

Can you supply shelving for warehouses, workshops, and retail stores? +

Yes. Our shelving systems are suitable for warehouses, workshops, garages, retail stores, offices, schools, and a wide range of commercial storage applications.